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Terms of Service

Terms of Service

Last Updated: August 1, 2025

These Terms of Service (“Terms”) govern your access to and use of any Vivi Labs, Inc. (“Vivi,” “we,” “our,” or “us”) application, website, social media account, or other resource we own or operate (collectively, the “Services”), as well as any purchases made through the Services.

By accessing or using our Services, you agree to these Terms and our Refund & Return Policy. If you do not agree, do not use our Services.

 

 

1. Eligibility & Use

You must be at least 18 years old (or the age of majority in your state) to use our Services or purchase products. If you use our Services on behalf of another person or entity, you represent that you have authority to bind them to these Terms.

You agree not to use our Services for any unlawful purpose or in violation of any applicable laws, including intellectual property and privacy laws.

 

 

2. Account & Subscription Management

Some Services require creating an account (e.g., to manage subscriptions). You agree to provide accurate and current information and to keep it updated. You are responsible for all activity under your account.

If you purchase a subscription:

  • Automatic Renewal: Your subscription will auto-renew at the same price you agreed to at sign-up, unless you cancel.

  • Cancellation: You may cancel or pause your subscription at any time via your account portal (powered by Stay AI) or by emailing support@vivilabs.com. Cancellations take effect at the end of your current billing cycle.

  • Intro Pricing & Trials: From time to time, we may offer free trials or promotional pricing. Any terms provided at sign-up apply in addition to these Terms.

  • California ARL Compliance: For California customers, renewal terms, cancellation instructions, and trial details will be displayed clearly and conspicuously immediately before checkout, and again in your post-purchase confirmation email, in accordance with California’s Automatic Renewal Law.

 

 

3. Orders, Shipping & Returns

We may limit orders per household, defined as any order sharing the same shipping address, email address, or phone number.

All sales are subject to availability and our Refund & Return Policy, which governs returns, refunds, and exchanges. Please review it carefully before purchase.

We are not responsible for delays outside our control (e.g., carrier issues, customs delays). Risk of loss passes to you upon delivery to the carrier.

 

 

4. Intellectual Property

All content in our Services, including text, graphics, logos, and images, is owned or licensed by Vivi and protected under U.S. and international laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

 

 

5. Prohibited Conduct

You agree not to:

  • Use our Services for fraudulent, unlawful, or harmful purposes

  • Upload viruses or malicious code

  • Interfere with the operation of our Services

  • Scrape, crawl, or use automated means to access our Services without permission

 

 

6. Disclaimers & Limitation of Liability

Our products and Services are provided “as is” and “as available” without warranties of any kind, except where required by law. To the fullest extent permitted by law, Vivi and its officers, employees, and affiliates are not liable for indirect, incidental, or consequential damages arising from your use of our Services or products.

Nothing in these Terms limits liability for death, personal injury, fraud, gross negligence, or other matters that cannot be excluded under applicable law.

Some jurisdictions do not allow certain exclusions or limitations, so these may not apply to you.

 

 

7. Indemnification

You agree to indemnify and hold harmless Vivi and its affiliates, officers, and employees from any claims, damages, or expenses (including attorneys’ fees) arising out of your breach of these Terms or violation of any law or third-party rights.

 

 

8. Dispute Resolution & Arbitration

Except for small claims court or claims involving intellectual property, all disputes will be resolved through binding arbitration under the Federal Arbitration Act and administered by JAMS.

  • Location: Arbitration may be conducted in Delaware, or by teleconference/online if in-person attendance is impractical.

  • Class Action Waiver: You and Vivi agree to resolve disputes only on an individual basis, not as part of a class or representative action.

  • Opt-Out: You may opt out of arbitration within 30 days of accepting these Terms by emailing support@vivilabs.com with your full name and address.

 

 

9. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles, and subject to any applicable federal laws.

 

 

10. Modifications

We may update these Terms at any time by posting the revised version on our website. Your continued use of the Services after changes are posted means you accept the new Terms.

 

 

11. Contact Information

Vivi Labs, Inc.
 1810 E Sahara Ave, STE 75012
 Las Vegas, NV 89104
 Email: support@vivilabs.com