Privacy Policy

Privacy Policy

Last Updated: August 1, 2025

Vivi Labs, Inc. (“Vivi,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, make a purchase, or interact with our services.

By using our services, you agree to the terms of this Privacy Policy.

 

 

1. Information We Collect

We collect information you provide directly to us (e.g., when you create an account, place an order, or sign up for emails/texts) and information automatically through cookies, analytics, and similar technologies.

This may include:

  • Name, shipping/billing address, email, phone number
  • Payment details (processed by Stripe or similar secure providers)
  • Account login details
  • Order history and preferences
  • Device and browsing data (via analytics tools)
  • SMS/email interactions and responses
  • Product reviews or testimonials you submit

We do not collect sensitive personal information unless required by law.

 

 

2. How We Use Your Information

We use your information to:

  • Process and ship your orders

  • Communicate about your account, orders, and promotions

  • Improve our products, services, and marketing

  • Personalize your shopping experience

  • Detect, prevent, and address fraud or unauthorized activity

  • Comply with legal obligations

We may use customer reviews, testimonials, or submitted images in marketing materials (online or offline) unless you request otherwise.

 

 

3. Sharing Your Information

We may share information with:

  • Service providers: Shopify, Stripe, Klaviyo, Stay AI, Fireworks, Postscript (or similar), analytics providers, ad platforms, and other vendors offering comparable services. These may change at any time without notice.

  • Advertising & analytics platforms: Google, Meta, TikTok, Pinterest, and other ad providers for marketing purposes.

  • Legal purposes: If required by law, court order, or to protect our rights.

We do not sell your personal information.

 

 

4. Data Retention

We keep your personal information for as long as needed to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Certain records (e.g., for tax or fraud prevention) may be retained even after you close your account.

 

 

5. Your Rights

You may request to access, update, or delete your personal information by contacting support@vivilabs.com.

California Residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including:

  • The right to know what personal information we collect and how we use it

  • The right to request deletion

  • The right to opt out of the sale or sharing of personal information

  • The right to limit the use of sensitive personal information

To exercise these rights, email support@vivilabs.com with “Privacy Request” in the subject line.

 

 

6. Cookies & Tracking

We use cookies and similar technologies to operate our site, personalize your experience, and measure marketing performance. You can adjust your browser settings to block cookies, but some features may not function.

 

 

7. Third-Party Links

Our website may link to other sites. We are not responsible for their privacy practices or content. Any information you provide to those sites is governed by their own privacy policies.

 

 

8. Security

We take reasonable measures to protect your information but cannot guarantee that unauthorized access, hacking, or misuse will never occur. By using our services, you acknowledge these risks.

 

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last Updated” date. Your continued use of our services after changes means you accept the new policy.

 

 

10. Contact Us

Vivi Labs, Inc.
1810 E Sahara Ave, STE 75012
Las Vegas, NV 89104
Email: support@vivilabs.com

 

 

Disclaimer: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.